Zara launches online shopping in the US
Fashion concept Zara, part of Inditex, one of the world’s biggest fashion retail groups, is launching online shopping in the United States tomorrow, September 7, at http://www.zara.com, offering free delivery to all 50 states. Zara’s online platform will sell the full range of women’s, men’s and children’s clothing that are also available in-store.
Garment prices are identical online and in-store and there are two classes of delivery: standard and express. Shoppers opting for standard delivery will receive their orders at home for no charge within two to four days. Similarly, purchasers can opt to pick up their orders at the store of their choice, also free of charge, within a period of three to five days. The other option is express delivery: home delivery within 24-48 hours for a flat rate of $9.95. Regardless of the selected delivery option, product orders will be wrapped in purpose-designed eco-friendly packaging which keeps purchased garments in an optimal state until delivery.
Payments can be made using all the standard e-commerce payment methods such as PayPal plus all major credit cards, including Visa, Master Card and American Express.
Free exchanges and returns
The exchange and return policy is identical to that offered in-store: during a 30-day period and free of charge, unwanted items can be picked up at home or returned to Zara stores. Zara has hired a logistics operator with a proven track record in the field to handle nationwide distribution.
http://www.zara.com users can also call toll-free customer service (855-635-9272) or write to a dedicated e-mail address for help with order-related queries or problems.